Booking conditions

General Booking Conditions

These General Booking Conditions (hereinafter General Conditions) govern the business relationship arising between Hildaapartaments and user or customer for the booked through the forms Hildaapartaments offers in its www.go2roses.com
The booking through websites Hildaapartaments will express acceptance by the customer or user of the pages of these conditions, as well as the established conditions of use for the user nav ation through the pages owned by Hildaapartaments

What we offer our services

Hildaapartaments offers tourist accommodation rental and sale of properties through an online platform. Through which you can rent or buy products and services and through which visitors can make reservations Platform (ie reservation service).
When you book an accommodation in Hildaapartaments you do directly without intermediaries.
You can also book by an external platform on which see the same accommodation can also usurious book with confidence.
Reservations made on our website Hildaapartaments create a link between you and our accommodations directly. And reservations are confirmed through our platform
The photos and descriptions of accommodations correspond to the reality of them. While there may be improvement works are not reflected in real time in some cases. We tried that the descriptions are accurate and precise as possible
 
We are a tourist rental company governed by the rules
Decree 159/2012 of 20 November on tourist accommodation establishments and homes for tourist use.

Rates


 
All prices are for full stay accommodation and VAT / sales tax included. And the prices of the additional services VAT, unless otherwise indicated is also included.
Hildaapartaments part charged to the corresponding taxes and tourist fee or cancellation fee or not presented.

Currency and Rates of our Platform

If booking on another platform where Hildaapartaments have their accommodation, the client will accept and be governed by the rules of this platform that have nothing to do with this.
The prices displayed on our website are expressed in euros or in local currency, as appropriate. Prices include all applicable taxes, except for a daily rate and personal stay that can be applied in cash on behalf of the municipality.
Our prices are subject to change at any time without being applicable to reservations already confirmed, unless the modification of legal or regulatory taxes imposed by the competent authorities.
 
How to book
 
Reservations can be made through the online platform Hildaapartaments and form filling.
Or via telephone 00 34 657 782 321
Or going to any of the platforms on which they are announced and publicized housings Hildaapartaments
 
Payment is made by credit card. Then you will receive a confirmation of the reservation that will tell all your accommodation information and booking details
Any clarification, suggestions or questions please contact Hildaapartaments to make your stay as comfortable and suitable to their needs.
The amount remaining to be paid will be made before delivery of keys if previously has not been paid in full.
In case you have not made the payment before delivery of keys, Hildaapartaments will automatically cancel the reservation. The customer losing the percentage of 40%. So Hildaapartaments not return the down payment.
If you need a budget for long or intermittent stays, pray send us an email detailing the most of your request. We reply as soon as possible, maximum 12 hours.
If you choose to make reservations by e-mail, remember to specify us the following information:
Dates of entry and exit
Full name
Address
ID card or passport
Total number of adults
Total number of children under 7 years
contact mobile phone
Accommodation reservation
Check In
 
Bail

Upon arrival you will be asked to provide the number of a valid credit to ensure that the apartment and its contents are returned in good condition
The deposit is specified on each property and will be paid in cash or by credit card before collecting keys and returned once finished and staying up to 7 business days after their stay.

Cancellation

The general cancellation and no show of each provider are at your disposal its our platform, both in the pages of information provider as during the reservation process and in the e-mail confirmation or entry (if applicable). Please note that certain rates or special offers do not permit changes or cancellations.
All cancellations or changes must be made in writing via e-mail
If the customer cancels a reservation paid in full (100% of stay), there is a cancellation charge that will depend on the number of days in advance of the start of the rental period.

Cancellations made at least 30 days before arrival at the accommodation will be paid at 100% by Hildaapartaments

Cancellations made between 16 and 29 days before arrival at the accommodation will be paid to 50% by Hildaapartaments

Cancellations made 15 days or less before arrival will not be paid.

It is advised to purchase travel cancellation insurance. Any cancellation, including force majeure, will be subject to our clear and simple cancellation policy stated herein.
If Hildaapartaments through no fault of the management was unable to provide customer who has booked apartment, we reserve the right to transfer to another apartment of similar characteristics.
 
No Show not presented

  If you do not turn in a housing without notice you will be charged the full amount of the reservation. See cancellation policies

Change or modification of the reservation

If you want to review, modify or cancel your reservation, please e-mail confirmation and follow the instructions. Note that you can apply supplements cancellation according to the cancellation policy, payment (in advance) and no show (if no show) the establishment or you could not benefit from the refund of the amount paid (in advance). We recommend you read these conditions carefully before booking and you remember to make subsequent payments on time as may be required for reservation.
 
Pets

pets less than 15 kg will be accepted. and a single animal per accommodation with a supplement of € 35 per stay.
Pets are only allowed if permission has been granted specifically

 C
laims

Any request for information or complaints should be directed either to Hildaapartaments or the Service Customer who is responsible for ensuring the mediation between the parties Complaints concerning a stay must be submitted within 10 days from the date of completion of stay so that they can be considered. In addition, during your stay, You must have tried to report any annoyance to limit possible damage within 24 hours of the incident.
012 helpline
Ombudsman of Catalunya 900,124,124.

Rehousing

In the unlikely event that a reason beyond his control, a housing is not in a position to guarantee the reservation made Hildaapartaments make every effort to realojarle next accommodation category or above.

Admission rights

Hildaapartaments at all times reserves the right of admission.
 
A reservation may be canceled by Hildaapartaments if the client or user has not made full payment ahead of schedule, for misconduct, aggression or ethyl states or drugs the client or user that could lead to damage or improper conduct
The client, when signing the check-in will be subject to proper and decent behavior of all persons accompanying you. If this person or any person accompanying him does not behave properly and responsibly, Hildaapartaments have the right to ask the client and the persons accompanying him to leave the apartment without the right to future claims or any compensation .
This also will mean the loss of prepaid rent and refundable security deposit.
Also note that by booking with Hildaapartaments you have already accepted our terms and conditions and will therefore be expected to abide by these rules. You also need to sign these rules upon check-in or entry on the day of arrival.
 
Cleaning of apartments

The apartment will be clean before the arrival of each client. If anything could not be the person in charge of cleaning will be responsible for cleaning the same day customer input
Before leaving, grateful to leave the apartment s collected.
Remember that during the time they are will be your home.
 
On the number and identity of guests:
The client will inform Hildaapartaments the number of guests included in the reservation.
Unless you have agreed with Hildaapartaments otherwise, only the number of persons indicated by the client when booking shall be authorized to use the apartment.
The number of people who can use the apartment must not exceed the number of persons allocated for each apartment, except for children under two years.
At the time of any infringement of the aforementioned obligations is committed, Hildaapartaments its sole discretion shall have the right to ask the client to leave the apartment, and the customer is not entitled to claim any compensation.

RESPECT AND RULES OF CONDUCT

Loud music and parties are prohibited. Guests staying in an apartment should know that if parties or loud music are heard, or neighbors complain and / or call the police, this can result in immediate eviction regardless of time of day or night . In any case Hildaapartaments pay fines or be liable for inadequate performance of customers
Rest hours are from 22.00 pm to 10.00 am
We appreciate greatly your cooperation in this matter and hope you understand that these rules are necessary as these apartments are all situated in residential buildings where the nightly rest of other residents live people who must rise early to work, and must be respected .
The client, when signing the check-in or entry, shall be subject to proper and decent behavior of all persons accompanying you. If this person or any person accompanying him does not behave properly and responsibly, Hildaapartaments have the right to ask the client and the persons accompanying him to leave the apartment without the right to future claims or any compensation .
This also will mean the loss of prepaid rent and refundable security deposit.
Also note that by booking with Hildaapartaments you have already accepted our terms and conditions and will therefore be expected to abide by these rules. Also you have to sign these rules upon entering the day of arrival.